Job Description

Function:

This position is responsible for the case management of up to 25 clients; for creating and ensuring the implementation of individualized care plans to address significant areas of each client’s life. Targeted Case Managers (TCM) link families to needed resources, coordinate services, monitor progress, and services, and facilitate meetings and monthly visits.

Organizational duties & responsibilities:

1. The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.
2. Supports the mission, vision, and values of RE.  Facilitates and adheres to the agency’s code of ethics, policies, and procedures.
3. Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
4. Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties:  individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.
5. Exhibits effective communication skills, including proper use of agency communication systems.
6. Participates in appropriate professional development programs to attain and maintain competency.
7. Effectively manages financial and physical resources to achieve the mission of RE.
8. Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.

Essential Duties and Responsibilities:

1. Ensures that each client receives services appropriate to the client’s individual care plan.
2. Ongoing collaboration with the therapist and other service providers to develop an individualized care plan which is reviewed every six months with the involvement of the client’s family/guardian and any and community partners for each client.
3. Communicates regularly with each client’s family/guardian and other involved community partners, as appropriate.
4. Assists the client and their family with meeting the needs of each client by linking them with the needed resources. 
5. Attends all treatment team meetings and is prepared to offer suggestions concerning treatment strategies.
6. Participates in the on-call schedule.
7. Ensures that appropriate discharge planning is in place for each client.
8. Ensures that all documentation and services are signed and submitted within 48 hours of service as required by Medicaid and agency documentation requirements. agency    Concurrent documentation is strongly recommended.
9. Ensures all interactions with client, family/guardian, community partners, schools, etc. are concisely summarized in each service provided. Completes a TCM Assessment for each client to ensure that medical necessity is met to provide TCM services.
10. Will submit for and obtain authorization for TCM services quarterly promptly.
11. Will complete two face-to-face contacts with the client and/or guardian and two contacts with others involved in treatment that must total 30 minutes.
12. Must utilize Electronic Health Record (EHR) to document services rendered to clients.
13. Participate in networking activities (e.g., network with community stakeholders, public speaking, and other pertinent activities) and community workgroups.
14. Perform other duties as assigned.

Working conditions/environment:

1. Flexible schedule based on a forty-hour workweek.
2. Holidays, weekends, and extra hours may be required.
3. Fast-paced environment with the need for quick decisions to deal with any crisis that may arise.
4. The work environment includes the client’s home, school, community, and office.

Minimum job requirements:

A Bachelor’s Degree in a human services or related field from an accredited school is required.

One year of experience in community-based services postgraduate or a Master’s Degree in a Human Services Field is required.

Must be at least 21 years of age.
Must have strong leadership and organizational skills.
Excellent communication and conflict resolution skills.
Must maintain a valid Driver’s License and insurability.
Must have excellent communication and conflict resolution skills.
Technical requirements include proficiency with Microsoft Word, Excel, PowerPoint, and any other applications used by the organization or regulatory agencies.
Ability to understand and relate to the needs of clients from diverse backgrounds.
Ability to read, write and converse in English.
Successful completion of a pre-employment drug screen.
Successful completion of a background screening.
Successful completion of a TB skin test or proof of a negative chest x-ray or other documentation.

Successful completion of Excellent Foundations.
Maintain 40 hours of annual training.
Must be able to attend a 12-hour TCM Initial Training and 6 hours of specialized TCM Training within 6 months of hire. 

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear, and smell.  The employee frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, and climb stairs.  The employee is occasionally required to climb, balance or run.  Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. 

Supervisory Requirements:

N/A

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

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