Senior Salesforce Consultant Job at Cloud Analytics Technologies LLC, Chicago, IL

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  • Cloud Analytics Technologies LLC
  • Chicago, IL

Job Description

Job Description

Responsibilities:

  • Participates in requirements gathering, design workshops to understand applications functionality and Support requirements for the team to take on
  • Level 2 and 3 Salesforce support / interaction with business and other teams
  • Tool/technical assessment for releases
  • Build design documents
  • Feasibility analysis
  • Support technical architecture of the solution
  • Defines mapping specifications for integrating Salesforce with other enterprise applications
  • Application support, incident analysis and problem reduction
  • Lead and mentor the Salesforce support team onsite and offshore

Qualifications

  • Bachelor s degree in Computer Science or equivalent
  • 4+ years of experience in SalesForce.com project implementation and experience in enterprise level project and regional rollout
  • Full life cycle implementation and support, hands on technical knowledge and architecture solutions required
  • SalesForce.com certifications and good knowledge of the Salesforce.com platform (i.e. Visual force, Apex, Salesforce Lightning, Integration etc.)
  • Experience migrating from Classic to FSC and Lightening
  • Able to work well in a cross functional environment, effective communication with business users in understanding requirements and providing solutions; provide overall Salesforce architecture guidance to align with enterprise architecture
  • Lead Salesforce Support for multiple Business Units managing the support team onsite and offshore and actively interacting with Product and Business Partners.
  • Excellent customer service and eager to help and learn leading edge technologies (SF and other supporting services and components)
  • Good communication skills; written and verbal

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