Job Description

Seeking Latin American-based candidates who are Latin American citizens. Only English CVs will be accepted.

Working Schedule : Off Thursday and Friday - Full Schedule as Follows

• Saturday – 9am–8pm EST
• Sunday – 12–5pm EST
• Monday – 12–8pm EST
• Tuesday – 12–8pm EST
• Wednesday – 12–8pm EST

Salary Range :$1000-$2000 USD Monthly (the final salary will be determined by the candidate's level of experience and at the discretion of the client)

 

About the Role

We are seeking a friendly, proactive, and detail-oriented Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, patience, and the ability to handle customer interactions with professionalism and empathy.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products, services, policies, and procedures.
• Handle customer complaints, resolve issues, and escalate cases when necessary.
• Maintain records of customer interactions and update customer accounts in the CRM or support system.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Collaborate with internal teams (sales, technical support, operations) to address customer needs.
• Stay up to date with product knowledge, company policies, and industry trends.
• Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.

Qualifications

• 1+ years of experience in direct CSR position
• Previous experience in piano or instrument customer service, call center, or related roles is an advantage.
• Strong emotional intelligence and the ability to understand what the customer needs.
• Excellent communication, listening and interpersonal skills.
• Problem-solving mindset with the ability to remain calm under pressure.
• Basic computer skills and familiarity with CRM or help desk software (e.g.,Salesforce, Zendesk, Freshdesk).
• Ability to multitask and work in a fast-paced environment.
   

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